ITIL Manager v2 to v3 Diploma

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management (ITIL version 2) and the ITIL Diploma in IT Service Management (ITIL version 3).

This course is only intended for those holding a valid ITIL Manager’s Certificate in IT Service Management from ITIL versions 1 or 2.

This course will be withdrawn when demand falls, so if you intend to take advantage of the course it is advisable to schedule it sooner rather than later.

Objectives

Raise understanding and competence in IT Service Management as described in the publications:

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement
• ITIL Introduction
• ITIL Glossary.

Content

The syllabus is based on the Foundation bridging syllabus (delegates already qualified at Manager level are not required to attend the Foundation Bridge). This course covers a great deal more than the Foundation Bridge, and the examination tests skills at a greater depth of understanding (as you would expect for a Manager level qualification).

The course covers those parts of ITIL v3 that are new (this is the main focus) or have changed from ITIL v2, including the topics:

Course

Examination

Next

After passing this course you can move on to earn the ITIL Advanced Diploma (coming during 2008). Also consider:

• PRINCE2
• Managing Successful Programmes.