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ITIL v3 Foundation Certificate in IT Service Management
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Earn the ITIL® v3 Foundation Certificate in IT Service Management
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The IT Infrastructure Library (ITIL) consists of a series of books giving guidance on the provision of quality and cost effective IT services, and the facilities needed to support IT.
The IT Infrastructure Library embodies good practice for IT service management. The Library documents a systematic approach that helps organisations deliver well managed IT services in the face of difficulties such as skill shortages, exacting but unpredictable business requirements and user demands, and the increasing complexity of IT systems.
This course is the first stage in the ITIL training program. It provides a comprehensive overview of the ITIL concepts and introduces the Service Support and Service Delivery disciplines.
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Objectives
- Learn ITIL terminology, the structure, basic concepts and core principles of ITIL® practices for Service Management.
Content
The syllabus covers Service Delivery and Service Support:
- Service Management as a practice
- The Service Life cycle
- Generic concepts and definitions
- Key Principles and Models
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement.
- Processes
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement.
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- Functions
- Roles
- Technology and Architecture
- ITIL Qualification scheme
- Mock exam.
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Course
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Benefits
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- Gain a well rounded understanding of IT Service Management
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Who should attend
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- Suitable for anyone who delivers IT services, and for business managers and process owners, especially those:
- Working in an organisation that has adopted ITIL
- Who have day-to-day responsibilities in one or more of the Service Management disciplines
- Who wish to work towards the ITIL Diploma.
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Prerequisites
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- None, however it is highly recommended that you have a solid general knowledge of information technology
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Duration
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- 3 days (a 2 day fast track option is also available in some locations)
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Examination
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Style
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- Multiple choice, closed book, supervised examination with 40 questions
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Duration
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Pass
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Qualification
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- Earns the ITIL v3 Foundation Certificate in IT Service Management
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Credits
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- Earn 2 credits towards the ITIL Diploma
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Next
After passing this course you can move on to earn the ITIL Intermediate qualification with courses from the following streams:
- ITIL Lifecycle courses
- ITIL Capability courses
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