Objectives
The Bridging syllabus is based on the ITIL® version 3 Foundation Syllabus. This course is aimed at raising understanding of, and competence in, IT Service Management as described in the publications:
- ITIL® Service Strategy
- ITIL® Service Design
- ITIL® Service Transition
- ITIL® Service Operation
- ITIL® Continual Service Improvement
- ITIL® Introduction
- ITIL® Glossary.
Content
The syllabus covers Service Delivery and Service Support:
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification scheme.
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Course
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Benefits
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- Learn what is new in ITIL version 3
- Take your first step to ITIL version 3 qualifications
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Who should attend
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- Existing holders of the ITIL Foundation Certificate who want to get up-to-date with ITIL version 3
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Prerequisites
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- You must hold an ITIL Foundation Certificate from a previous version of ITIL
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Duration
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Examination
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Style
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- Multiple choice, closed book, supervised examination with 20 questions
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Duration
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Pass
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Qualification
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- Earns the ITIL Foundation Bridging Certificate in IT Service Management
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Credits
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- Earn 0.5 credit towards the ITIL Diploma
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Next
After passing this course you can move on to earn the ITIL Intermediate qualification with courses from the following streams:
- ITIL Lifecycle courses
- ITIL Capability courses
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